Policies
Booking terms, in plain language
The short version of everything you agree to when you book. Ask us if anything here isn't clear before you pay.
Payment
A 30% deposit confirms your booking. The balance is due 30 days before arrival. Bookings made within 30 days of arrival are payable in full at the time of booking. Payments are processed through our secure payment provider; we never store card details.
Cancellation
Cancel more than 30 days before arrival for a full refund of everything paid. Between 30 and 14 days, 50% of the total is refunded. Within 14 days the booking is non-refundable, although if we re-let the dates we refund you what we recover, less the cleaning fee.
House rules
No parties, functions or events. Guest numbers must not exceed those on the booking. Quiet hours apply from 10pm. Smoking is not permitted inside any property. Pets are welcome only at homes marked pet friendly, and must stay off beds and furniture.
Damage waiver
Every booking includes an accidental damage waiver in place of a cash bond. It covers unintentional damage up to the stated limit. Deliberate damage, missing items, excessive cleaning, unauthorised guests and breaches of house rules remain chargeable to the booking guest.
Access and arrival
Check-in is from 3pm, check-out by 10am. Access details are sent before arrival. Lost keys or after-hours lockouts may incur a call-out fee.
Privacy
We collect only what we need to take and service your booking: name, contact details, stay details and, where required, identity verification. We do not sell guest data. Marketing emails are sent only with consent and every one has an unsubscribe link.